TABLE OF CONTENTS. How customers will describe it :. Video in which we see a knob that does not make the "click click" sound: https://drive.google.com/file/d/1fz_GyBxzCyhfYfnGcKCrqVJEl0PtPtcm/view?usp=sharing. What causes the issue :. Resolution :. H

<div id="isPasted" style="box-sizing: border-box; margin-bottom: 7px; word-break: normal; overflow-wrap: break-word; border-bottom: 1px solid rgb(146, 164, 178); padding: 10px 0px; font-size: 13px; line-height: 18px;">Wooden Kitchen - Common issues<div style="visibility: hidden; background: rgb(29, 29, 29); box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px; position: relative; float: left;"> </div></div><div dir="ltr" style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); margin: 0px; padding: 0px; font-size: 13px; line-height: 18px;">TABLE OF CONTENTS<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><a href="https://support.cocovillage.com/a/solutions/articles/47001155295?lang=en#Faulty-stove-knob" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;">Faulty stove knob</a></li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><a href="https://support.cocovillage.com/a/solutions/articles/47001155295?lang=en#Removable-shelf" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;">Removable shelf</a></li></ul> <h3 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="faulty-stove-knob">Faulty stove knob</h3>How customers will describe it :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Stove knob is faulty</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Yellow/orange knob does not click</li></ul>&#xA0;Video in which we see a knob that does not make the &quot;click click&quot; sound:<a href="https://drive.google.com/file/d/1fz_GyBxzCyhfYfnGcKCrqVJEl0PtPtcm/view?usp=sharing" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;">&#xA0;</a><a href="https://drive.google.com/file/d/1fz_GyBxzCyhfYfnGcKCrqVJEl0PtPtcm/view?usp=sharing" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;">https://drive.google.com/file/d/1fz_GyBxzCyhfYfnGcKCrqVJEl0PtPtcm/view?usp=sharing</a> What causes the issue :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">The issue comes from the fact that the knob is defective. It might have been damaged during transportation.&#xA0;</li></ul> Resolution :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">We can replace the knob if it bothers the customer and that it is still covered. As seen in the assembly instructions, in the&#xA0;<a href="https://drive.google.com/drive/u/1/folders/1LdkyePhGqG73mEAyvCjvzDcHKU20Hgv8" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;">Drive under Instructions &amp; pi&#xE8;ces - Toys</a>, the whole Part A must be replaced, as the knobs come pre-assembled. Please refer to the Politique interne or the Warranty, depending on the situation.</li></ul><img src="https://attachments.gorgias.help/l9zbx/hc/7wjr/66fe3b42-d0ce-4764-9c18-1bfebb51d097-dc116004-7f97-4ad3-bb97-ccba30b8b9c0.png" data-id="47037588334" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; width: auto;" class="fr-fic fr-dib"><hr style="box-sizing: content-box; border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; height: 0px; margin-top: 20px; margin-bottom: 20px; clear: both; user-select: none; break-after: page; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; margin-left: 0px; display: block; padding: 0px; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="removable-shelf">Removable shelf</h2>How customers will describe it :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Shelf falls off</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Shelf isn&apos;t properly fixed</li></ul>What causes the issue :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">This is not considered a defect. It is caused by the fact that the shelf (Part T in the assembly instructions) inside the kitchen cabinet is removable.</li></ul>Resolution :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">This situation does not compromise the full and safe use of the item, so there is no need for the customer to worry.</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">If the customer prefers, they can fix the shelf themselves by screwing it in place. However, the item will be modified and therefore not under warranty.</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Their child will absolutely be able to fully enjoy their kitchen!</li></ul> <hr style="box-sizing: content-box; border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; height: 0px; margin-top: 20px; margin-bottom: 20px; clear: both; user-select: none; break-after: page; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; margin-left: 0px; display: block; padding: 0px; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="removable-shelf-1">Removable shelf</h2>How customers will describe it :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Shelf falls off</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Shelf isn&apos;t properly fixed</li></ul>What causes the issue :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">This is not considered a defect. It is caused by the fact that the shelf (Part T in the assembly instructions) inside the kitchen cabinet is removable.</li></ul>Resolution :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">This situation does not compromise the full and safe use of the item, so there is no need for the customer to worry.</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">If the customer prefers, they can fix the shelf themselves by screwing it in place. However, the item will be modified and therefore not under warranty.</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Their child will absolutely be able to fully enjoy their kitchen!</li></ul><div style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; visibility: hidden; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px;"> </div><div style="box-sizing: border-box; margin-top: 16px; position: relative; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></div></div>

Wooden Kitchen - Common issues

Coco Village

Assembly & Care

Common Assembly Issues

Balance Bikes Care Instructions

How do I choose the right size bike for my child?

What age is this recommended for?

Balance Bikes

How to choose the right helmet?

Helmets

How old are your back to school items intended for?

Back to school

Are Coco Village beds difficult to assemble?

Can I use any mattress with Coco Village beds?

Do you offer an assembly service?

How much weight can the bed support?

What type of paint/finish do you use on your beds?

Why do I notice a scent after unboxing?

Beds

How firm is the mattress?

How many years can I keep the mattress?

What material is the mattress made of?

What's the difference between 4" (10cm) and 6" (15cm) mattresses?

Mattresses

Do your walkers have a brake system?

Baby toys & Walkers

Can I buy many playmats and make one bigger mat?

Playmats

Do pretend play items require assembly?

Pretend play toys

Product informations

What is your return policy?

What is you return policy?

Returns

What is your exchange policy?

Exchanges

What is your warranty policy?

Warranty

What's your policy for items received damaged or defective?

Item received damaged\defective

Returns & Exchanges

Can I use more than one promo code?

How will I know my order has been placed successfully?

How will I know when my order ships?

Is my payment secure?

The item I want is out of stock

What payment methods do you accept?

Placing an order

Can I cancel my order?

Can i cancel my order?

Can I change my shipping address?

Can I edit or cancel my order?

Can you do price adjustments?

I forgot to use a promo code. What should I do?

Modifying an existing order

How will I know when my pre-order ships?

Is the estimated shipping date guaranteed?

What does "Pre-order" mean?

When will I be charged for my pre-order?

Pre-orders

Do I have to pay taxes and/or customs fees?

When will I be charged for my order?

Payment

Order & Payment

House Bed

House Bed with Rails

House Bunk Bed

Lake House Bed

Teepee Bed

Teepee Bed with Rails

Treehouse Bunk Bed

GRANDE Balance Bike

MINI 2-in-1 Balance Bike

NANO 2-in-1 Balance Bike

Barista Stand

Classic Workbench

Deluxe Workbench

Ice Cream Cart

Tuxedo Workbench

Vanity Set

Wooden ice Cream & Donuts Shop

Wooden Kitchen

Wooden Kitchen Deluxe

Wooden Mini Market

Wooden Shopping Cart

Pretend Play Collection

Baby Walker

DELUXE Walker

Baby Toys & Walkers

Activity Walkers - Common issues

Shopping Cart - Common issues

Learning Towers

Where is Coco Village located?

How big is Coco Village?

How can I subscribe to your newsletter?

How can I unsubscribe from your newsletter?

About us

Who designs your products?

Are your products tested and certified?

About our products

Contact us

What type of paint/varnish do you use?

Can I add items to an existing order?

How much are the shipping fees?

Where is Coco Village based?

How long does shipping take?

Do you do price adjustments?

Policy for items received damaged or defective

About Coco Village

How much are shipping fees in Canada?

How much are shipping fees in the US?

Shipping Fees & Times

Can you ship anywhere in Canada?

Can you ship anywhere in the US?

Delivery Zones

Can you ship to a PO Box?

What are your shipping delays?

What happens if I'm not home upon delivery?

Who's your carrier?

General Shipping Info

Shipping & Delivery