How customers will describe it :. Video in which we see a child not being able to push the Activity Walker: https://drive.google.com/file/d/1Y0MkFMuJZ8NJfGgTX-mnWG05XFDcXVTo/view?usp=sharing. What causes the issue :. Resolution :.

<div id="isPasted" style="box-sizing: border-box; margin-bottom: 7px; word-break: normal; overflow-wrap: break-word; border-bottom: 1px solid rgb(146, 164, 178); padding: 10px 0px; font-size: 13px; line-height: 18px;"><span data-test-id="article-title" style="box-sizing: border-box; border: 1px solid transparent; font-size: 22px; font-weight: 700; margin: 7px 0px 0px; position: relative; display: block; cursor: auto;">Activity Walkers - Common issues<div style="visibility: hidden; background: rgb(29, 29, 29); box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px; position: relative; float: left;"><br></div></span></div><div dir="ltr" style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); margin: 0px; padding: 0px; font-size: 13px; line-height: 18px;"><span data-test-id="article-description" style="box-sizing: border-box; overflow-wrap: break-word; position: relative; display: block; cursor: auto;"><div style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); margin: 0px; padding: 0px; font-size: 13px; line-height: 18px;"><span data-test-id="article-description" style="box-sizing: border-box; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: block; cursor: auto;"><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box;"></p><hr style="box-sizing: content-box; border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; height: 0px; margin-top: 20px; margin-bottom: 20px; clear: both; user-select: none; break-after: page;"><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="wheels-stuck"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112); font-size: 18px;">Wheels Stuck</span></h2></span></div><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box;"></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">How customers will describe it :&#xA0;</span></p><ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">Wheels are stuck</span></li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">Wheels keep jamming</span></li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">Wheels won&apos;t roll</span></li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">Child cannot push the activity walker</span></li></ul><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">Video in which we see a child not being able to push the Activity Walker:&#xA0;</span><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(84, 172, 210);"><a href="https://drive.google.com/file/d/1Y0MkFMuJZ8NJfGgTX-mnWG05XFDcXVTo/view?usp=sharing" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;">https://drive.google.com/file/d/1Y0MkFMuJZ8NJfGgTX-mnWG05XFDcXVTo/view?usp=sharing</a></span></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box;"></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112); font-size: 13px;">What causes the issue :&#xA0;</span></p><ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112); font-size: 13px;">The issue can have several explanations. It is important to reassure the client and to go through the steps detailed in the resolution section with the customer to ensure to identify the issue properly in order to solve it.&#xA0;</span></li></ul><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box;"></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112); font-size: 13px;">Resolution :&#xA0;</span></p><ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">Customers might have to switch some of the wheels with each other. As&#xA0;<span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">this item is a very minimalistic wooden toy and the wheels turn on a simple axle system, wooden parts might not all be exactly the same and therefore might fit better than others in the same spot. For example, switching the back left wheel with the front right wheel might do the trick!</span></span></span></span></li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);"><span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">Customers should also check that all 4 washers are in place, as detailed in the assembly instructions (available in the&#xA0;</span><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(84, 172, 210);"><a href="https://drive.google.com/drive/u/1/folders/1LdkyePhGqG73mEAyvCjvzDcHKU20Hgv8" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;">Drive, under Instructions &amp; pi&#xE8;ces - Toys</a></span><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">). Sometimes, removing the washers on a wheel that is too tight might also give it enough space to roll around.</span></span></span></span></li></ul><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><img src="https://attachments.gorgias.help/l9zbx/hc/7wjr/eebbe390-e004-4443-8fc6-f2741f1bccdf-4693955d-93b1-4004-ba9a-153a88a5bb04.png" data-id="47037576345" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; width: 479px;" class="fr-fic fr-dib"></p><ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">If these options do not fix the issue, the Activity Walker could be defective. If it is still under warranty, it is possible to replace it as detailed below:</span></span><ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">If the Activity Walker is in stock, replace it by an Activity Walker.</span></span></li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;"><span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">If it is not in stock, you can issue a refund of 100% of the value&#xA0;<span style="box-sizing: border-box; font-size: 13px;"><span style="box-sizing: border-box; font-family: Poppins, sans-serif; color: rgb(99, 112, 112);">of the Activity Walker&#xA0;</span></span>paid by the customer in the order, in the form of a store-credit.&#xA0;</span></span></li></ul></li></ul><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id><br style="box-sizing: border-box;"></h2><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="-1"><br style="box-sizing: border-box;"></h2><div style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; visibility: hidden; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px;"><br style="box-sizing: border-box;"></div><div style="box-sizing: border-box; margin-top: 16px; position: relative; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></div></span></div>

Activity Walkers - Common issues

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