Products sold by Coco Village are guaranteed against defects in materials and workmanship for a period of one (1) year from the date of delivery. The warranty is valid only under normal use of the product and solely for the use it was designed for. I

<div id="isPasted" style="box-sizing: border-box; margin-bottom: 7px; word-break: normal; overflow-wrap: break-word; border-bottom: 1px solid rgb(146, 164, 178); padding: 10px 0px; font-size: 13px; line-height: 18px;">What is your warranty policy?<div style="visibility: hidden; background: rgb(29, 29, 29); box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px; position: relative; float: left;"> </div></div><div dir="ltr" style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); margin: 0px; padding: 0px; font-size: 13px; line-height: 18px;">Products sold by Coco Village are guaranteed against defects in materials and workmanship for a period of one (1) year from the date of delivery.&#xA0;<p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71);"> <p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71);">The warranty is valid only under normal use of the product and solely for the use it was designed for.&#xA0;<hr style="box-sizing: content-box; border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; height: 0px; margin-top: 20px; margin-bottom: 20px; clear: both; user-select: none; break-after: page; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; margin-left: 0px; display: block; padding: 0px; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="items-received-damageddefective-upon-delivery">Items received damaged/defective upon delivery&#xA0;</h2> <p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71);">Items that arrive damaged/defective at the moment of delivery are not considered warranty claims and are instead covered by our Policy for Products received with Damage or Defect. You have 30 days after delivery of your item to inform us of any defect or damage, and you should consult&#xA0;<a href="https://support.cocovillage.com/en/support/solutions/articles/47001173206-what-is-your-policy-for-products-received-with-damage-or-defect-or-a-missing-part-" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;">this policy by clicking here</a>.<hr style="box-sizing: content-box; border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; height: 0px; margin-top: 20px; margin-bottom: 20px; clear: both; user-select: none; break-after: page; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; margin-left: 0px; display: block; padding: 0px; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="warranty-exclusions-">Warranty exclusions :</h2>Defects and/or damages resulting from the following situations are&#xA0;not covered by the warranty :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Accidents</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Negligence</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Misuse and/or abnormal use&#xA0;</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Modifications and/or alterations&#xA0;</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Commercial use of the product&#xA0;</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word;">Normal &quot;wear and tear&quot;</li></ul> IMPORTANT&#xA0;:&#xA0;Wooden toys are generally more durable than plastic toys, but they can sometimes break. Although wooden toys last many years when treated with care, our toys are not guaranteed against damage due to play and use. The advantage of wooden toys is that they can easily be repaired with carpenter&apos;s glue and then enjoyed for many years to come! <hr style="box-sizing: content-box; border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; height: 0px; margin-top: 20px; margin-bottom: 20px; clear: both; user-select: none; break-after: page; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; margin-left: 0px; display: block; padding: 0px; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="warranty-resolutions-">Warranty resolutions :&#xA0;</h2>Depending on the nature of the defect and/or damage and availability of the item, we will suggest one of the following resolutions :&#xA0;<ul style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">One or more replacement part(s)</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Replacement item&#xA0;</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Store-credit compensation&#xA0;</li></ul><hr style="box-sizing: content-box; border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; height: 0px; margin-top: 20px; margin-bottom: 20px; clear: both; user-select: none; break-after: page;"><h2 style="box-sizing: border-box; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 35px; color: rgb(24, 50, 71); margin: 0px; font-size: 1.5em; text-align: start; text-indent: 0px;" id="how-to-initiate-a-warranty-claim-">How to initiate a warranty claim :&#xA0;</h2><ol style="box-sizing: border-box; margin: 8px 0px 4px; padding: 0px 0px 0px 40px; line-height: 17px; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; list-style: decimal; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(24, 50, 71); font-size: 13px;"><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Make sure that your warranty claim is covered by reading the exclusions.&#xA0;</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Make sure that your request is not instead covered by our&#xA0;Policy for Products received with Damage or Defect.</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;"><a href="https://support.cocovillage.com/en/support/tickets/new" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(95, 149, 149); text-decoration: none; font-family: Poppins, sans-serif;" target="_blank">Fill out the warranty claim form here</a></li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Make sure you attach clear pictures of the defect or damage</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">Our customer experience team will review your warranty claim and confirm if it is approved by email. We will send you a confirmation by email. Please know that we may require additional information to process your claim.&#xA0;</li><li style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; font-family: Poppins, sans-serif;">If your claim is approved, we will suggest the applicable possible resolutions.&#xA0;</li></ol> <br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></div>

What is your warranty policy?

Coco Village

Returns & Exchanges

Warranty

Balance Bikes Care Instructions

How do I choose the right size bike for my child?

What age is this recommended for?

Balance Bikes

How to choose the right helmet?

Helmets

How old are your back to school items intended for?

Back to school

Are Coco Village beds difficult to assemble?

Can I use any mattress with Coco Village beds?

Do you offer an assembly service?

How much weight can the bed support?

What type of paint/finish do you use on your beds?

Why do I notice a scent after unboxing?

Beds

How firm is the mattress?

How many years can I keep the mattress?

What material is the mattress made of?

What's the difference between 4" (10cm) and 6" (15cm) mattresses?

Mattresses

Do your walkers have a brake system?

Baby toys & Walkers

Can I buy many playmats and make one bigger mat?

Playmats

Do pretend play items require assembly?

Pretend play toys

Product informations

What is your return policy?

What is you return policy?

Returns

What is your exchange policy?

Exchanges

What's your policy for items received damaged or defective?

Item received damaged\defective

Can I use more than one promo code?

How will I know my order has been placed successfully?

How will I know when my order ships?

Is my payment secure?

The item I want is out of stock

What payment methods do you accept?

Placing an order

Can I cancel my order?

Can i cancel my order?

Can I change my shipping address?

Can I edit or cancel my order?

Can you do price adjustments?

I forgot to use a promo code. What should I do?

Modifying an existing order

How will I know when my pre-order ships?

Is the estimated shipping date guaranteed?

What does "Pre-order" mean?

When will I be charged for my pre-order?

Pre-orders

Do I have to pay taxes and/or customs fees?

When will I be charged for my order?

Payment

Order & Payment

House Bed

House Bed with Rails

House Bunk Bed

Lake House Bed

Teepee Bed

Teepee Bed with Rails

Treehouse Bunk Bed

GRANDE Balance Bike

MINI 2-in-1 Balance Bike

NANO 2-in-1 Balance Bike

Barista Stand

Classic Workbench

Deluxe Workbench

Ice Cream Cart

Tuxedo Workbench

Vanity Set

Wooden ice Cream & Donuts Shop

Wooden Kitchen

Wooden Kitchen Deluxe

Wooden Mini Market

Wooden Shopping Cart

Pretend Play Collection

Baby Walker

DELUXE Walker

Baby Toys & Walkers

Activity Walkers - Common issues

Shopping Cart - Common issues

Wooden Kitchen - Common issues

Common Assembly Issues

Learning Towers

Assembly & Care

Where is Coco Village located?

How big is Coco Village?

How can I subscribe to your newsletter?

How can I unsubscribe from your newsletter?

About us

Who designs your products?

Are your products tested and certified?

About our products

Contact us

What type of paint/varnish do you use?

Can I add items to an existing order?

How much are the shipping fees?

Where is Coco Village based?

How long does shipping take?

Do you do price adjustments?

Policy for items received damaged or defective

About Coco Village

How much are shipping fees in Canada?

How much are shipping fees in the US?

Shipping Fees & Times

Can you ship anywhere in Canada?

Can you ship anywhere in the US?

Delivery Zones

Can you ship to a PO Box?

What are your shipping delays?

What happens if I'm not home upon delivery?

Who's your carrier?

General Shipping Info

Shipping & Delivery